Shipping Policy

Delivery and shipping

Delivery is guaranteed within fifteen business days following receipt of cleared payment, unless a different delivery date or timeframe is expressly agreed with you in writing before payment. A specific written expedited-delivery commitment takes precedence. Business days are Monday through Friday, excluding United States federal holidays.

Any different timetable for a sourced, customized, or international order must be disclosed and agreed before payment. We will not replace an agreed delivery commitment with a later unilateral estimate. If a delay becomes likely, we will contact you promptly and address any consent, cancellation, or refund rights required by applicable law.

Please provide accurate delivery details and promptly report any delivery problem. We will investigate missing or damaged shipments and explain the available resolution. Payment is not proof of physical delivery, and shipment to a carrier does not by itself settle a dispute about receipt.

For an international order, you are responsible for complying with destination-country import requirements and paying import duties, taxes, and customs charges unless our written sale terms expressly include those amounts. We will discuss required documents and any different delivery commitment before payment. Nothing in this paragraph removes rights that applicable law requires us to provide.

All orders in the USA are shipped via FedEx.

When ordering outside of USA, the recipient is responsible for assuring the product can be legally imported to the destination country.

The recipient is the importer of record and must comply with all laws and regulations of the destination country. The recipient of an international shipment may be subject to import taxes, customs duties, and fees, which are imposed once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient. Prive Porter LLC has no control over these charges, nor can we predict what they may be.

Customs, duties, and taxes are non-refundable: so a shipment that is refused because of unexpected import fees, the cost of the original shipping and any return shipping charges will not be refunded. Customs policies vary widely from country to country; you should contact your local customs office for more information.

To avoid a delay in receiving your order from customs, we strongly suggest:

Providing a phone number where you can be reached by customs when your product arrives. This phone number will be listed on the commercial invoice so customs can reach you to clear your order.

Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender.

We do not refund for goods that are refused for delivery at customs. Our refund policy applies.

If you have any questions regarding your international order, please contact us.